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Privacy Policy

Effective Date: January 24, 2026 | Last Updated: January 24, 2026

Recovery Room IV Therapy & Wellness LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS text messaging.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Health Information: Medical history, treatment preferences, health goals (only as necessary to provide our services)
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communications: Information you provide when contacting us or responding to surveys

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

1.3 SMS/Text Message Information

When you opt in to receive SMS communications, we collect:

• Mobile phone number
• Opt-in consent and timestamp
• Message delivery and response data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IV therapy services
• Process appointments and payments
• Send appointment reminders and confirmations via SMS or email
• Send promotional offers, wellness tips, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights
• Mobile numbers are never sold or shared.

3. SMS/Text Messaging Terms

3.1 Consent

By providing your mobile phone number and opting in, you consent to receive recurring automated marketing and transactional text messages from Recovery Room IV Therapy & Wellness LLC. Consent is not a condition of any purchase.

3.2 Message Frequency

Message frequency varies based on your interactions and our promotional calendar. You can expect approximately 2-8 messages per month, including appointment reminders, promotional offers, and wellness tips.

3.3 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

3.4 Opt-Out

You may opt out of SMS messages at any time by texting STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive promotional texts from us. Note: You may still receive transactional messages related to existing appointments.

3.5 Help

For assistance with our SMS program, text HELP to any message or contact us directly at 480-687-8091.

3.6 Supported Carriers

Our SMS service is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier coverage and message delivery may vary.

4. Information Sharing

We do not sell, rent, or trade mobile phone numbers.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, SMS providers, email services, CRM platforms)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about our SMS program specifically, text HELP to any message or call us at the number above.